Protection of Personal Data
As new communication tools are created, we need to carefully consider how we can ensure privacy is maintained. That is why we are committed to keeping the personal data we collect confidential.
Créations Perrin ensures that it complies with the regulations resulting from the French Data Protection Act (Loi Informatique et Libertés) and the EU Regulation known as GDPR.
In this document, you will find information about how we collect, use, and store your data, and how you can manage it.
We apply the following principles:
No data shall be marketed to or sold to third parties.
Data is collected only for specific purposes, all of which have the common goal of helping us provide our products and services to you.
We only collect data that is necessary for the purpose for which it was collected.
You can manage your data through your account.
For more information on the protection of personal data, you can also visit the website of the Information Commissioner’s Office (ICO): ico.org.uk.
CREATIONS J.C. PERRIN is a simplified joint stock company with a capital of €541,000, registered in the Besançon Trade and Companies Register under no. 420 147 639, whose head office is located at Zone artisanale - 25390 Orchamps-Vennes, France.
When we use the term “we” or “CREATIONS PERRIN”, we are referring to the company CREATIONS J.C. PERRIN, which is responsible for processing the personal data we collect.
Personal data is collected when you carry out transactions, use our services or communicate with us, including:
- When you make purchases on our website www.groupe-creations-perrin.fr
- When you subscribe to or use any of our services on the website
- When you create a customer account
- When you browse our website
- When you sign up for the newsletter
- When you contact our Customer Service
- When you respond to a satisfaction survey or poll
- When you give your opinion on our products.
Your personal data is collected through forms, namely:
- Website registration form
- Order form
- Opinion polls
We use the data collected for the following purposes:
- Order management and tracking
- Delivery Billing
- Business information
- Promotional offers
- Initial contact
- Website management (presentation, organisation)
- To improve our service and make it more personal.
What Data Is Collected?
Mandatory data is shown by an asterisk at the time of collection.
The mandatory data is:
- IP address and contact information (email address, phone number, postal address)
- Data related to purchase operations and the performance of services such as order history or payment details
- Data relating to the commercial or contractual relationship such as the content of complaints
- Navigation data such as cookies.
How Long Will My Data Be Kept?
In accordance with the legislation and regulations in force, your data will be kept for no longer than is strictly necessary, for the particular purposes described above.
For the management of orders, delivery, billing, customer relationship management, information and newsletters and contact with Customer Service, customer data will be kept for the length of the business relationship plus 3 years, for marketing purposes.
For improving and tailoring our services: cookies will be kept for a maximum of 13 months, while customer data will be kept for the length of the business relationship plus 3 years, for marketing purposes.
In order to meet our legal obligations (for example, accounting, tax or archiving obligations), we may have to keep your data for longer than the afore-mentioned periods. In this case, access will be restricted to authorised recipients only.
We do not sell or market your personal data.
However, we may have to share some of your data with our subcontractors or service providers in order to provide the services and products requested: this may involve our technical subcontractors (hosting, maintenance, etc.), our logistics subcontractors (delivery, transport, etc.), or our marketing subcontractors (sending newsletters, etc.). In this case, we guarantee that our subcontractors will be required to treat your data as confidential.
Your data is hosted in France.
Créations Perrin may, however, transfer your personal data to countries outside the European Union for certain specific processes. In this case, we will take appropriate action to ensure that your data is kept confidential and that a high level of security is maintained.
The personal data we collect is kept in a secure environment.
To ensure the security of your personal data, we use the following measures:
- Secure Sockets Layer (SSL) protocol
- Access management – authorised person
- Access management – data subject
- Computer backups
- Digital certificate development
- Usernames / passwords
We are committed to maintaining a high level of confidentiality by using the latest advances in technology to ensure that your transactions remain private. However, we would like to draw your attention to the fact that no current system can guarantee absolute security and that users run certain risks when they use the Internet to transmit their personal data.
What Are My Rights Regarding My Personal Data and How Can I Manage Them?
In accordance with the French Data Protection Act and the EU regulations on the protection of personal data, you have the right to access your personal data.
Right of Access
This right allows you to know if your data is being processed and to be informed of this.
Right of Amendment and Deletion
You may request that your data be amended if it is inaccurate or ask for it to be deleted, in particular when it is no longer needed for the purposes for which it was originally collected, or when you wish to withdraw your consent to the use of your data.
You may request that your personal data no longer appear, for example, in a mailing list.
Right to Limit the Processing of Your Data
In certain situations, you may want to limit the processing of your data rather than deleting it or limit it while your data is being checked.
Right to Object to the Processing
The right to object allows website users to refuse to let their personal data be used for specific purposes mentioned when the data is collected.
You can object to the processing of your data for marketing purposes without having to justify your decision, or when your specific situation warrants that the processing be discontinued.
Right to Data Portability
You have the right to ask Créations Perrin to send you the personal data that you have provided to them, whether for personal use or to be shared with a third party.
You have the right to lodge a complaint with the ICO if you feel that the processing of your personal data violates EU data protection laws (EU Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data).
Exercising Your Rights Regarding Your Personal Data
To exercise your rights, you can contact our DPO (Data Protection Officer) or our Customer Service:
By registered letter with acknowledgement of receipt to the following address:
Créations Perrin – Service Client
By phone on the following number (cost of a local call from a landline in mainland France):............................
By email at firstname.lastname@example.org
Your right to access and amend your data can also be exercised directly on our website through your account.
In accordance with the regulations in force, your request must be signed and accompanied by a photocopy of an identity document bearing your signature. It must also specify the address to which the reply should be sent. A reply will be sent to you within one month from receipt of the request.